Ordering Process
Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes or cancellations.
Shipping and Delivery
We offer standard, express, and overnight shipping options. Shipping costs vary based on your location and the shipping method selected. You can view the shipping costs during checkout.
Delivery times depend on the shipping method chosen. Standard shipping typically takes 5-7 business days, express shipping takes 2-3 business days.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website
Payment Information
We accept all major credit cards, Additional payment options may be available at checkout
Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is safe and protected.
Returns and Exchanges
We offer a 7-day return policy. If you are not satisfied with your purchase, you can return it within 7 days for a full refund or exchange. Items must be unused and in their original packaging.
To return or exchange an item, please contact our customer service team to initiate the process. They will provide you with a return authorization and instructions on how to send back the item.
Account Information
To create an account, click on the "Sign Up" or "Register" button on our homepage. Fill in the required information and submit the form. You will receive a confirmation email once your account is successfully created.
If you forget your password, click on the "Forgot Password" link on the login page. Enter your email address, and we will send you instructions on how to reset your password.
Customer Support
You can contact our customer service team via email at support@j5decor.com, by phone at 8057004488.
Our customer service team is available Monday to Friday, from 9 AM to 6 PM (IST). We strive to respond to all inquiries within 24 hours.